Returns & Refunds Policy
At OhVintageShirts, we want you to feel confident when shopping with us. This Returns & Refunds Policy explains the general conditions for returns, refunds, and related support for orders placed on our website.
Return Eligibility
To be eligible for a return, the item must be unused, in its original condition, and returned with original packaging where applicable. Proof of purchase, such as the order confirmation email or receipt, may be required to help us process your request.
Items that have been used, damaged after delivery, or returned without sufficient order information may not qualify for a refund or replacement, except where required by law.
How to Request a Return
To request a return, please contact our customer support team and include your order number along with a brief explanation of the issue. If your return request is eligible, we will provide instructions for the next steps.
- Contact Support: Reach out to us with your order number and reason for the return.
- Wait for Review: Our team will review your request and confirm whether the item is eligible for return.
- Follow Return Instructions: If approved, please follow the return instructions provided by our support team.
- Ship the Item: Return the item using the method instructed in the approval email or support response.
Return Shipping
Return shipping arrangements and responsibility may vary depending on the reason for the return and the condition of the item. If the return is due to an error on our part or if the item arrives damaged or defective, we may offer appropriate assistance after review. In other cases, return shipping costs may be the responsibility of the customer.
Refunds
Once the returned item is received and reviewed, we will determine whether the return qualifies for a refund under this policy. If approved, the refund will generally be issued to the original payment method used for the purchase, unless otherwise required by law or agreed upon by our support team.
Please note that the time it takes for a refund to appear in your account may depend on your bank, card issuer, or payment provider.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. To help us review the issue efficiently, please include your order number and clear photos showing the item and the problem.
After review, we may provide an appropriate resolution depending on the circumstances, such as a replacement, refund, or other support.
Exchanges
We do not guarantee direct exchanges through the original order. If you need a different size, variation, or replacement item, please review our Exchange Policy or contact our support team for guidance on the available options.
Non-Returnable Situations
Certain items may not be eligible for return, including items returned in used condition, items damaged after delivery due to misuse, or items that do not include sufficient information for order verification. Additional exclusions may apply where clearly stated on the product page or required by the nature of the item.
Policy Updates
We may update this Returns & Refunds Policy from time to time to reflect operational, legal, or business changes. Any updates will be posted on this page and will apply from the effective date shown where applicable.
Contact Us
If you have questions about a return, refund, or your order, please contact us:
- Website: https://ohvintageshirts.com/
- Email: [email protected]
- Phone: +13027292386
Related Policies
You can review our related policies here:
