Returns & Refunds Policy

Ohvintageshirts offers flexible return options to ensure a hassle-free experience for its customers. Whether you prefer the convenience of online returns or the immediacy of in-store returns, Ohvintageshirts has you covered.

Online Returns:

Returning items online through the Ohvintageshirts website or app is straightforward. Here’s a step-by-step guide to initiate an online return:

1. Visit the Ohvintageshirts Website or App: Log in to your Ohvintageshirts account and navigate to the “Order History” section.
2. Select the Order: Find the order containing the item you wish to return and click on it.
3. Initiate the Return: Click on the “Return” button next to the item you want to return. Follow the on-screen instructions to complete the return request.
4. Print the Prepaid Return Label: If eligible, Ohvintageshirts will provide a prepaid return label. Print this label and attach it to your return package. If a prepaid label is not provided, customers are responsible for return shipping costs.
5. Package the Item: Ensure the item is in its original packaging with tags attached. Include the order confirmation email or receipt inside the package.
6. Ship the Package: Drop off the package at the nearest shipping carrier location.

After initiating the return, Ohvintageshirts typically processes returns within 5-7 business days of receiving the item. Refunds are then issued to the original payment method, which may take an additional 3-5 business days to reflect in your account.

In-Store Returns:

For those who prefer returning items in person, Ohvintageshirts allows returns at any of their retail stores in the US, excluding outlets and department stores. Here’s what you need to do:

1. Locate a Ohvintageshirts Retail Store: Find the nearest Ohvintageshirts retail store using the store locator on the Ohvintageshirts website.
2. Bring the Required Items: Take the item you wish to return, along with the proof of purchase (order confirmation email or receipt).
3. Visit the Store: Go to the customer service or returns desk at the store and inform the staff that you would like to return an item.

In-store returns are generally free of charge, and there are no restocking fees. However, it’s always good to check with the store beforehand to confirm their return policy. The in-store return process is usually quicker, with immediate confirmation of the return and faster processing of refunds.

With both online and in-store return options, Ohvintageshirts ensures that customers have the flexibility to choose the method that best suits their needs. This commitment to convenience and customer satisfaction highlights Ohvintageshirts’ dedication to providing a seamless shopping experience.

III. Refunds

Understanding the refund process is crucial for customers seeking returns. Ohvintageshirts has a transparent refund policy that ensures customers receive their money back promptly and efficiently.

Refund Method: 

Refunds are typically issued to the original payment method used for the purchase. This includes credit cards, debit cards, PayPal, and other forms of payment accepted by Ohvintageshirts. It’s important to note that if the original payment method is no longer valid (e.g., an expired credit card), customers should contact Ohvintageshirts customer service to arrange an alternative refund method.

Refund Processing Time: 

Once Ohvintageshirts receives the returned item, they aim to process the refund within 5-7 business days. However, the time it takes for the refunded amount to reflect in the customer’s account may vary depending on the payment method and the customer’s bank or payment provider. On average, it can take an additional 3-5 business days for the refund to appear in the customer’s account.

Exchanges: 

Ohvintageshirts offers a straightforward process for exchanges. If customers wish to exchange an item for a different size, color, or style, they need to return the original item and place a new order. Direct exchanges are not typically available, so initiating a new purchase ensures that the desired item is in stock and can be shipped promptly. You can find out details about exchanging products on the Exchange Policy page.

IV. Additional Information

Ohvintageshirts aims to ensure a seamless return process for all customers, providing additional guidelines for specific scenarios and common questions.

Damaged or Defective Items: 

If you receive an item that is damaged or defective upon arrival, Ohvintageshirts prioritizes addressing these issues promptly. Follow these steps to return damaged or defective items:

1. Contact Customer Service: Reach out to Ohvintageshirts customer service as soon as you notice the issue. You can contact them via phone, email, or the live chat feature on the Ohvintageshirts website.
2. Provide Details: Be prepared to provide detailed information about the defect or damage, including photos if possible. This helps customer service assess the situation and expedite the return process.
3. Follow Instructions: Customer service will guide you through the return process, which may include sending a prepaid return label and instructions for shipping the defective item back.
4. Replacement or Refund: Depending on your preference and product availability, Ohvintageshirts will either send a replacement item or issue a full refund once the damaged or defective item is received and inspected.

Holiday Return Policy: 

Ohvintageshirts understands that gift-giving seasons require flexible return options. During the holidays, they often extend the return period to accommodate early shoppers:

1. Extended Return Window: During the holiday season, Ohvintageshirts usually extends the return window to allow for returns beyond the typical 14 days. This extension ensures that recipients have ample time to return or exchange gifts.
2. Specific Dates: Check the Ohvintageshirts website or contact customer service for specific dates and details regarding the holiday return policy each year.

Ohvintageshirts is dedicated to ensuring a positive shopping experience for all its customers. For any further questions or assistance, customers can reach out to Ohvintageshirts customer service, who are always ready to help.